All custom bookings require a 50% non-refundable deposit to secure the date. Full payment is due 7 days before the event.
Cancellations made less than 48 hours before an event will be charged the full amount of the estimated balance.
While we take allergies seriously, our kitchen handles nuts, dairy, and gluten. Clients must disclose all allergies during the booking process.
All standard orders, pastries, and custom food orders must be paid in full before pickup or delivery unless otherwise discussed and approved. Orders are only confirmed once payment has been received.For pop-up events, vendor sales, or public event purchases, payment is collected at the point of sale.
Catering dates are not secured until a deposit or booking payment has been received. Due to preparation scheduling, staffing, rentals, and ingredient purchasing, all catering bookings require advance confirmation. Final balances must be paid before the scheduled event date unless otherwise agreed upon in writing.
Due to the preparation, planning, and purchasing involved in catering and custom orders, deposits and booking payments may become non-refundable once ingredients, rentals, staffing, or event preparations have begun.Cancellations made within a certain timeframe before the scheduled event may not qualify for a refund. In some situations, partial credits or rescheduling options may be considered at the discretion of Essence by Mira.
Clients are responsible for any significant damage, missing rental items, or loss of equipment during the rental period. Replacement or repair fees may apply depending on the condition of returned items.
Please inform us of any food allergies or dietary restrictions before placing an order. While we strive to accommodate dietary needs when possible, Essence by Mira cannot guarantee an allergen-free environment.